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FAQ

​Are your products safe?

Every last one of our products are certified by the Thai Food and Drug Administration (FDA), and are totally safe if the manufacturers' guidelines are followed.

How much does delivery cost?

We are pleased to be able to offer our customers free delivery within The Kingdom of Thailand for purchasing over 2500 baht.

How long will my order take to arrive?

If your order is placed before 3pm, we will ship the same day, and it should arrive the following working day.

Can I track my order?

Yes. We will provide you with a tracking number.

What happens if my order arrives damaged or incorrect?

In the unlikely event that there is an issue with your order, please send us an email via this form, explaining what the issue is. One of our staff will contact you promptly to resolve the issue.

What is your return policy?

We generally do not accept returns, as all goods are double-checked prior to shipping; once upon arrival at the warehouse, and once prior to shipment. If there is a genuine problem with the order, please provide us with photograph(s) of the defective items, along with a written explanation detailing exactly what the issue is.

What forms of payment do you accept?

We accept credit cards via PayPal, bank transfers to BKK bank via ATM, online banking, or Cash deposit via local bank.

We accept Cash or Credit card at both of our physical stores Chalong & Patong.

I am in Phuket, Where can I find your stores?

Click here to find us at either Chalong or Patong locations.

Can I pay cash on delivery?

No, All items are shipped via EMS therefore this is not possible.

Can you discount?

Please contact us to discuss discounts on large orders.​​​